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Shipping & Returns

Returns Policy

Due to COVID-19

 

"ProVitaMart has suspended all product returns until further notice. This change is for the health and safety of our teams and clients.”


You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 7 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (1 to 4) business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

Free shipping when you reach a minimum of $50.00 in your cart. Otherwise, We well charge $5.00 Flat Fee for Shipping & Handling (S&H) 

Free shipping to Alaska & Hawaii when you reach a minimum of $200.00.  Otherwise, We well charge $18.90 Flat Rate for Shipping 

Now we are Shipping to Australia & New Zealand Priority Mail International®:-

  • Padded Flat Rate Envelope ( $40.00 + $ 5.00 S&H FEE )
  • Size:- 12-1/2" x 9-1/2"
  • Stranded Bottles. ~ 3 - 4 bottles of Supplements Pr-Envelope. If your order is Exceeding the limit of the envelop we may reduce the quantities or cancel your order.  Email us if you have a question or concerns.
  • Maximum 4 pounds.
  • NO Shakes. NO Glass or Liquid.
  • Normal Delivery Time is 6 - 10 Business Days to Many Major Markets 1*,2* 
  • Check with Australia or New Zealand Customs. Our Sale is Final & we do not Accept Return
  • Customs Delay Time is unknown & we are not responsible for Government rules & regulation
*1.Average performance to major markets. (Australia Post & New Zealand Post Delivery performance)    *2. Actual transit time may vary for origin and destination (USA, Australia & New Zealand Customs Delays).  Which may or may not add time to Normal Delivery Time.

ProVitaMart will Make sure you package is secured & Protected & Provide you with the USPS Tracking number. Any Customs fee or Tax due, It is the Customer responsibility.

 International Shipping:- 

We can ship to virtually any address in the world. ( Restriction AppliesNote that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

 

  • NO Shakes. NO Glass or Liquid.
  • Normal Delivery Time is 6 - 10 Business Days to Many Major Markets 1*,2* 
  • Check with your country Customs. Our Sale is Final & we do not Accept Return
  • Customs Delay Time is unknown & we are not responsible for Government rules & regulation

*1.Average performance to major markets. (Your Country Post Delivery performance)    *2. Actual transit time may vary for origin and destination (USA, Your Country Customs Delays).  Which may or may not add time to Normal Delivery Time.

ProVitaMart will Make sure you package is secured & Protected & Provide you with the USPS Tracking number. Any Customs fee or Tax due, It is the Customer responsibility.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.